Rocket Hair Pro Shipping Policy

1. Order Processing

• Orders are processed and dispatched by our trusted 3PL partner.
  
  

• Stock is held in the UK, and we aim to dispatch promptly once payment is received.
  
  

• For college portals, orders are grouped and shipped in line with the agreed delivery schedule with your tutor.
  
  

2. Delivery Methods

• College Delivery: Most orders are delivered in bulk directly to your college. Orders will arrive ready for collection at your college (unless otherwise stated).
  
  

• Home Delivery: If your course offers this option, your order will be shipped to the address provided at checkout.
  
  

• Trade/Salon Orders: Shipped to the address provided on your PO.
  
  

3. Delivery Times

• Standard lead time: 3–5 working days for in-stock items.
  
  

• College portal pre-orders: delivered according to the college schedule agreed in advance.
  
  

• We cannot guarantee delivery dates where delays are caused by couriers or circumstances beyond our control.
  
  

4. Shipping Costs

• Shipping costs are displayed at checkout or included in your college portal agreement.
  
  

• For bulk college deliveries, costs are included in the product price (as agreed with your tutor).
  
  

5. Damaged or Missing Goods

• All deliveries must be checked on arrival.
  
  

• Any shortages or damages must be reported within 7 days of delivery with photos.
  
  

• Please contact students@rockethairpro.com with your order number and details.
  
  

6. International Orders

• Currently, we ship within the UK. For international orders, please contact us directly for options.